Terms and Conditions governing the placing of orders and the handling of credit card payments by Urbanbite.com.
These terms and conditions govern the relationship between users of the Urbanbite.com web site and Urbanbite Ltd, the operators of the Urbanbite.com web site.
THE NATURE OF THE CONTRACT BETWEEN YOU AND THE RESTAURANT
- Urbanbite Ltd. is authorised to take payment directly from users of the Urbanbite.com web site when they place orders with certain restaurants.
- Although payment is taken directly by Urbanbite Ltd. rather than by the restaurant itself, this does not change the fact that upon placing an order with a restaurant, a contract is formed between you (“the Purchaser”) and the restaurant (“the Vendor”).
- In this respect, Urbanbite Ltd. is only acting as an agent of the Vendor. Our role is limited to facilitating the transaction between the parties. The Vendors provide Urbanbite with a commission on each order for fulfilling this role on their behalf, and Urbanbite does not derive any other income from orders which are placed by Purchasers, nor is Urbanbite Ltd. involved in any other aspect of the contract between a Vendor and a Purchaser.
- The various facilities which Purchasers and Vendors may use to deal and communicate with one another via the Urbanbite.com web site are merely services which Urbanbite Ltd. provides in order to facilitate the contract between a Vendor and a Purchaser.
LIABILITY
- Although Urbanbite Ltd. endeavours to ensure that only Vendors which meet reasonable criteria of quality and reliability are included on the Urbanbite.com web site, Urbanbite Ltd. has no control over the goods and services which are offered for sale by Vendors on the Urbanbite.com web site.
- Urbanbite Ltd. makes no representation and has no control over the description, intrinsic nature or properties of the goods and services which are offered for sale by Vendors and are bought by Purchasers via the Urbanbite.com web site. Nor does Urbanbite Ltd. make any representation or exercise any control over the production or delivery processes whereby these goods are provided to Purchasers pursuant to an order which is placed on the abovementioned web site.
- Purchasers acquire any goods and services which are offered by Vendors via the Urbanbite.com web site at their own risk. Urbanbite Ltd. hereby disclaims any liability regarding the goods or services in question.
- Should Purchasers be dissatisfied in any way with the goods and services delivered pursuant to an order placed via the Urbanbite.com web site or in the event of any disputes in connection with the fulfilment of such an order or any claims for damage caused by the fulfilment of the order or by the goods and services themselves, it is up to Purchasers to take up the matter with the Vendors. Urbanbite.com hereby disclaims any liability in connection with the processing of orders unless it is clearly shown that the problem was caused by an error or negligence on the part of Urbanbite Ltd. in processing a Purchaser’s order and forwarding it to the Vendor.
- In any event, given that Urbanbite Ltd. is merely acting as a facilitator in the contract between the client and the restaurant, Urbanbite Ltd.’s liability for any fault inherent to the goods or services or to the provision thereof shall be limited to the extent of the consideration paid for same by the Purchaser.
- Although Urbanbite Ltd. endeavours to ensure that Vendors do not mark up their prices on the Urbanbite.com web site, and do not change the prices published on that web site arbitrarily or with unreasonable frequency, Urbanbite Ltd. has no control over the prices which are published by the Vendors on the Urbanbite.com web site.
- Urbanbite Ltd. hereby disclaims any liability regarding any changes in the prices of goods or services which are published by Vendors on its web site.
THE PROCESSING AND STORAGE OF CREDIT CARD DATA
- The fact that Urbanbite Ltd. is authorised to take payment from Purchasers directly on behalf of certain Vendors avoids us having to pass on any details of customers’ credit cards to the Vendors and is therefore a more secure arrangement.
- Urbanbite Ltd. does not store the credit card details of Purchasers who are private individuals when they place orders with Vendors via the Urbanbite.com web site. Such credit card transactions are carried out using the services of a specialised card processing company and only transaction codes are retained.
- Urbanbite Ltd. does store the credit card details of certain designated corporate account holders only, with their informed consent. The data in question is encrypted in our database for maximum security and always transmitted using the highest level of security available for e-commerce transactions over the web.
- Urbanbite Ltd. performs all credit card-related transactions using the highest level of security available for e-commerce transactions over the web.
ACCOUNTS – RESPONSIBILITY FOR TRANSACTIONS
- As part of the services which it provides to Purchasers in order to facilitate their acquisition of goods and services from Vendors, Urbanbite Ltd. offers Purchasers the option of setting up an account in order to simplify, speed up and automate certain aspects of the ordering process.
- Purchasers who hold an account shall be financially liable for all transactions which are made using their account. It is up to Purchasers who hold an account to ensure that they keep the details of their account, such as their user name and password, strictly confidential, in order to ensure that their account is not used by any third parties without their knowledge. For its part, Urbanbite Ltd. pledges to protect Purchasers’ accounts and account details with the highest levels of security.
- Purchasers wishing to set up an account must be over 18 years of age; they must be purchasing goods and services for their own use and must have the capacity to enter into the kinds of transactions for which the account is likely to be used.
- Purchasers must ensure that all the information which they provide to Urbanbite Ltd. via the Urbanbite.com web site or otherwise is truthful and accurate.
- Any orders placed by Purchasers who fail to provide correct information about their credit or debit card billing address and/or cardholder details where this is required shall be cancelled. The same shall apply if Purchasers’ payments are declined by their bank or credit card company or in any other circumstances where either payment or the delivery process are likely to be compromised in any way.
- In order to minimise the effects of credit card fraud, the service providers which process credit card payments on behalf of Urbanbite Ltd. may occasionally carry out random checks on Purchasers. The nature, scope and frequency of these checks are unknown to Urbanbite Ltd. and are beyond its control. The checks in question are neither carried out at the bidding nor in the interests of Urbanbite Ltd., which therefore disclaims any liability in connection with same.
PRIVACY
- Urbanbite Ltd. operates a standard privacy policy which is in keeping with the applicable UK and European rules and regulations regarding the personal data of Purchasers which it collects via the Urbanbite.com web site and/or stores in its databases as a result of transactions or otherwise. Unless Purchasers expressly authorise Urbanbite Ltd. to use their data for certain specific purposes, none of the personal data about Purchasers which is stored in Urbanbite Ltd.’s databases shall be disclosed to third parties or used for any purposes other than to facilitate the said Purchasers’ placing of orders with the Vendors or to compile anonymous usage statistics. Purchasers shall at all times have a right to access, modify or delete their personal data which is held by Urbanbite Ltd.
APPLICABLE LAW
- Any orders which are placed by Purchasers via the Urbanbite.com web site in England shall be governed by English law.
CONTACTING US
- Purchasers wishing to contact Urbanbite Ltd. regarding any matters arising from these terms and conditions or to exercise their rights under the UK’s privacy laws as per the Urbanbite privacy policy should contact our customer services department by e-mail on generalfeedback@urbanbite.com or call us on 0207 153 1464.
PROMOTIONS
Urbanbite.com will occasionally offer special promotions to the public, in various forms, including competitions where prizes will be awarded according to stated rules, or discounts applied to orders subject to specific timings and other conditions.
- Champions league football promotion:
Urbanbite will be holding a promotion relating to the Football Champion's League final in April and May 2008.
On the following dates, from 19:00 onwards, a discount of 10% will be offered from participating suppliers. These participating suppliers will be listed on the cuisine page and restaurant pages, displaying their logo and name, clearly to be distinguished from non-participating suppliers.
- April 1st 19:00 – 23:00
- April 2nd 19:00 – 23:00
- April 8th 19:00 – 23:00
- April 9th 19:00 – 23:00
- April 23rd 19:00 – 23:00
- April 22nd 19:00 – 23:00
- April 29th 19:00 – 23:00
- April 30th 19:00 – 23:00
- May 21st 19:00 – 23:00
During the ordering process, the discount will be displayed and the final total will be reflecting the discounted amount.
|
